Privacy Policy

We collect only the information necessary to serve you, in two categories:

• Information You Provide: When you complete the Website’s enquiry or lead form, you may share your name, email address, phone number, job title, and company details. You are never required to submit more than what is needed to address your enquiry.
• Automatically Collected Data: We use cookies and similar technologies to gather anonymous usage data – including pages visited, session duration, and device type. This data cannot identify you and is used solely to understand how visitors interact with the Website so we can improve it.

We do not collect sensitive personal data (such as financial details, national ID numbers, or health information) through the Website.

Every piece of information we collect has a specific, legitimate purpose:

• Responding to Enquiries: We use the details you submit to provide quotations, answer product questions, arrange demonstrations, and follow up on any request made through the Website’s lead form.
• Improving the Website: Anonymised analytics help us identify content gaps, optimise page performance, and enhance the overall experience for our B2B audience.
• Order Coordination: Where you place an order or request a formal proposal, we may share relevant contact details with our principal suppliers (in the US, UK, or Germany) solely to fulfil that request – not for any other commercial purpose.

We do not use your personal data for unsolicited marketing, automated profiling, or any purpose beyond what is described above.

We take data security seriously. Our measures include:

• Encryption in Transit: All data exchanged between your browser and our Website is encrypted via HTTPS/TLS.
• Access Controls: Personal data is accessible only to authorised team members who need it to respond to your enquiry, governed by role-based permissions.
• Minimal Retention: We retain your personal information only for as long as needed to fulfil your request, provide ongoing support, or satisfy statutory obligations under Indian tax and commercial law (e.g., GST record-keeping).

While we employ industry-standard safeguards, no technology is entirely without risk. We take every reasonable precaution to minimise exposure and will notify affected individuals promptly in the event of a data breach, as required by law.

Under the Digital Personal Data Protection Act 2023, you have clear rights regarding any personal information we hold:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to any legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email mail@fitcoindia.com. We will acknowledge your request within 72 hours and resolve it within the timeframe prescribed by law.

We do not sell, rent, or trade your personal information. Limited sharing occurs only where strictly necessary:

• Principal Suppliers: Contact details may be shared with our overseas partners to process your order or technical enquiry – for no other purpose.
• Legal Obligations: We may disclose information if required by a court order, regulatory authority, or applicable Indian law.

The Website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal data with them.

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Updates will be published on this page with a revised “Last Updated” date. Where changes are material, we will take reasonable steps to notify you. Continued use of the Website following any update constitutes your acceptance of the revised policy.