Request a Quote
Privacy Policy | Fitco India (Federal India Trading Company)

Privacy Policy

Federal India Trading Company (FITCO India)
Last Updated: July 08, 2025

This Privacy Policy explains how Federal India Trading Company ("we," "us," or "our"), operating under the FITCO India logo and the domain fitcoindia.com ("the Website"), handles the personal information of visitors. As a family-owned business importing laboratory testing equipment from the United States, United Kingdom, and Germany, we are committed to transparency, integrity, and fostering long-term, trust-based relationships with our customers. This policy outlines how we collect, use, protect, and manage your personal information in good faith, ensuring compliance with applicable Indian privacy laws.

1. What Information Do We Collect?

  • Personal Details: Information you voluntarily provide through the Website’s lead form – your name, email address, phone number, company details, and any other data submitted to inquire about our laboratory testing equipment or services.
  • Cookies & Analytics: We use cookies and similar technologies to collect anonymous usage data (e.g., browsing patterns, pages visited, device information). This data does not identify you personally.

2. How Do We Use Your Information?

  • Lead Form Inquiries: To respond to inquiries, provide quotations, or process requests submitted through the Website’s lead form, including contacting you to discuss our equipment or related services.
  • Website Improvement: Anonymous analytics help us enhance the Website’s functionality, user experience, and marketing, ensuring we better serve our B2B customers.
  • No Third-Party Sharing: We do not sell or disclose your personal information to third parties, except as required to fulfil your requests (e.g., coordinating with suppliers for order processing) or to comply with legal obligations.

3. How Is Your Information Protected?

We implement appropriate technical and organisational measures – including encryption and access controls – to safeguard your personal information against unauthorised access, loss, or misuse. While we strive to ensure robust security, no system is entirely immune to risks, and we take reasonable steps to mitigate them.

4. How Can You Access or Delete Your Information?

Under Indian privacy laws, including the Digital Personal Data Protection Act 2023, you have the right to access, update, or request deletion of the personal information we hold about you. We retain personal information only as long as necessary to fulfil your lead-form requests, provide ongoing support, or meet legal and tax requirements (e.g., GST compliance). To exercise these rights, email us at mail@fitcoindia.com. We will respond within a reasonable timeframe, as required by law.

5. Will We Change This Privacy Policy?

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Website after updates constitutes acceptance of the revised policy.

6. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Federal India Trading Company (FITCO India)
  • 49/50 Jainnagar, Sukhipura Road, Paldi, Ahmedabad 380007, India
  • GST Number: 24AAAFF5034D1Z3
  • Email: mail@fitcoindia.com
  • Phone: +91 7016547709

All communications must be in writing via email or registered post to the listed contact details. Verbal communications are non-binding.

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last updated: July 08, 2025